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Privacy Policy

How we collect, use and protect your information, and the choices and rights you have.

Last updated: 11 July 2026

Who we are

NextiqumAI ("we", "us") is an AI software studio, registered with the Pakistan Software Export Board (Reg. No. Z-25-17634/25, NTN 3510271023793) and led by founder Attiq Ur Rehman Khalid. For any privacy question or request, contact us at [email protected]. We act as the data controller for the information described here.

What we collect

  • Enquiries and contact forms: your name, email and the message you send, so we can reply.
  • AI agents: the text, audio, images or documents you choose to submit to an agent (Loquelle, Iris, Mark, tiQ and the Docs & Voice tools: voice notes, document reader and ask-a-document) to generate a result for you. This includes audio handled by Loquelle, our live meeting copilot, from your microphone or, only if you choose “Share call audio”, the audio of a meeting you share, and any Word, PowerPoint or PDF you attach for it to read.
  • Accounts (when available): your name, email and the sign-in provider you use (such as Google or Facebook), or a one-time code sent to your email.
  • Usage and security logs: which agent was used, a timestamp, your IP address, and (only with your consent) your approximate location derived from your IP address (country, and an approximate city/region). If you are signed in, we also record your account email against these events so we can show you your own usage and apply your plan's limits. We use these to run the service, prevent abuse, enforce fair-use limits and understand demand.

Why we use it (legal bases)

We process contact details to respond to you (your consent and our legitimate interest in answering enquiries). We process security logs and rate-limiting data to keep the service available and prevent misuse (legitimate interest). We process approximate-location analytics (country and approximate city/region) only where you have consented. Where you create an account, we process your data to provide that account (contract).

Cookies and local storage

We use a small number of cookies and browser storage:

  • Essential: a consent-preference cookie and, when you sign in, a session cookie. These are required for the site to work and do not need consent. For your security you can be signed in on only one device at a time. Signing in somewhere new ends the previous session.
  • Functional (on your device only): we store your tiQ chat history and any access key in your browser's local storage so the tools remember your session. This data stays on your device.
  • Analytics and fair-use (consent-based): if you choose "Accept all" in the cookie notice, we record your approximate location (country and an approximate city/region from your IP) and your device’s time zone alongside usage logs. If you are signed in, we use your time zone to reset your daily usage limits at your own local midnight rather than a fixed server time. Choose "Essential only" and we will not record your location or time zone, and your daily limits reset at our server's midnight instead.

We do not use advertising or cross-site tracking cookies.

Who we share it with

We use a small set of trusted providers who process data on our behalf:

  • Groq processes the content you submit to an AI agent to generate the response. We do not use your submissions to train models.
  • Cloudflare provides security, content delivery and the approximate-country signal.
  • ipwho.is is used, only with your consent, to derive an approximate city/region from your IP address for analytics.
  • Namecheap Private Email delivers our email, including replies and any one-time codes.
  • Google and Facebook handle sign-in if you choose those options (when accounts are enabled).

Some of these providers operate outside your country, including the United States; where required we rely on appropriate safeguards for such transfers. We never sell your data.

How long we keep it

We keep enquiry and lead details only as long as needed to follow up and for our legitimate business records. As a rule we anonymise IP addresses in our logs after about 90 days, delete usage/security events after about 12 months, delete leads after about 24 months, and delete closed support tickets after about 12 months. Account data is kept while your account is active and removed when you delete your account. One exception, kept for fraud prevention under our legitimate interest: a salted one-way hash of the email address of an account that has received a welcome allowance. It contains no name or address, cannot be turned back into an email, and exists only so that deleting and re-creating an account does not grant a second welcome.

Documents you attach to the live meeting assistant, and the live meeting audio Loquelle transcribes, are processed in the moment to produce your script, notes and suggestions and are not stored on our servers; only the notes you choose to save are kept in your history. Our browser extension (Chrome) works the same way: it requires you to be signed in to your NextiqumAI account, sends the audio of the meeting tab you choose to our servers only to generate live suggestions, and does not store that audio. Our desktop app (Windows; macOS and Linux coming) works the same way: it captures your device audio locally, sends it only to generate live suggestions, and does not store it. Your AI agent history (the prompts and results saved in your account) is retained according to your plan: for Free accounts it is deleted after 3 days of inactivity; for paid plans (Standard, Pro and Business) it is kept for a period after a subscription lapses. We also keep only a limited number of your most recent items per agent, and that number is larger on higher plans, so older items are removed automatically. When you create a shareable Iris report link, we store a read-only snapshot of that report so the link works, mark it so search engines do not index it, and delete it automatically after 7 days. See our Terms & Conditions for more.

Your rights

Subject to applicable law (including the GDPR), you can request access to your data, correction, deletion, restriction or objection to processing, and portability. You can also withdraw consent at any time by clearing the cookie notice choice in your browser. You can also download a copy of your data, or permanently delete your account and personal data, at any time from your Settings page. To exercise any other right, email [email protected] and we will respond within a reasonable time. If you are in the EU/EEA, you may also lodge a complaint with your local data protection authority.

Children

Our services are intended for adults and businesses. We do not knowingly collect data from children.

Changes

We may update this policy as the service evolves. We will revise the "last updated" date above when we do.

Contact

NextiqumAI, [email protected]. For any privacy request, email us and we will respond within a reasonable time. For general enquiries, [email protected].

Privacy questions, answered plainly

Do you train AI models on my meetings or documents?

No. Audio that Loquelle transcribes and documents you attach are processed only for that session and are not stored on our servers. Only the notes you choose to save become part of your history. Content you submit to an agent is used to produce your result and to operate the service, nothing else.

Can I delete my data?

Yes, at any time and without asking us. Your Settings page lets you download a copy of your data or permanently delete your account and personal data. For anything else covered by your rights, email [email protected].

How long do you keep what you collect?

As short as the purpose allows. In summary:

  • IP addresses in logs are anonymised after about 90 days
  • Usage and security events are deleted after about 12 months
  • Enquiries and leads are deleted after about 24 months
  • Account data is kept while the account is active and removed when you delete it

Who can see my meeting transcripts?

You. Transcripts are not stored unless you save a recap to your own history, and that history is visible only inside your account. We share data with the processors named in this policy, such as the AI model providers that generate a result and the payment processor for paid plans, and with nobody else.

How to request or delete your data

You do not need to ask us for the two most common requests, but here is the full route.

  1. Use your Settings page first. Download a copy of your data or delete your account and personal data yourself, instantly, from Settings. Nothing to wait for.
  2. Email [email protected] for anything else. Access, correction, restriction, objection or portability requests go to that address, sent from the email on your account so we can verify it is you.
  3. We respond and, if needed, you can escalate. We respond within a reasonable time and tell you what we did. If you are in the EU or EEA and are not satisfied, you may lodge a complaint with your local data protection authority.